Terms of Sale

Last updated: 12 November 2026

These Terms of Sale apply to every purchase made on grandmas-story.pagesandplans.com (the “Website”). Please read them before you buy. By placing an order you accept them.

1. Who we are

The seller is Roberto Monti, a sole trader based in Italy, VAT number (Partita IVA) IT04215771207. Hearth & Tin is a brand of Roberto Monti. Contact: info@traditionalitalianrecipes.food.

2. Our products

We sell the personalised keepsake journal “Grandma’s Story & Recipes” and optional digital add-ons (for example a printable gift certificate with a print-and-bind guide, and the cookbooks “Grandma’s Christmas Cookie Tin” and “Grandma’s Little Christmas Cookie Tin”). All products are digital PDF files. We do not ship any physical item.

We currently offer our products to customers in Canada (outside Québec), Australia and New Zealand.

3. Personalised products

Personalised products are created from the details you type after checkout, for example a name, the names of the people giving the gift and a dedication. They are printed in the file exactly as you enter them (characters our fonts cannot print, such as emoji, are left out), so please check spelling and capital letters before you submit the form. If you spot a mistake or would like to change the wording, write to us and we will re-create your file with the corrected details free of charge.

4. Prices and taxes

Prices are shown in US dollars (USD). We do not add taxes or fees at checkout: the price shown is the total you pay. Your bank or card issuer may charge currency conversion fees, which we do not control. We may change prices or run promotions at any time, but a change never affects an order you have already paid for.

5. Payment

Payment is made at checkout by card through Stripe. We never see or store your full card details. Your order is complete when payment is confirmed.

6. Delivery

Delivery is by email, with a download link sent after payment to the address you give at checkout. Personalised products are sent after you submit the personalisation form, usually within minutes. Please enter your email address correctly and check your spam folder. If you do not receive the email, contact us and we will send it again. To open the files you need a device that can read PDF documents. Download links stay active for 30 days. Please save your file when it arrives. If a link has expired or you have lost the file, write to us and we will send a new link free of charge.

7. Refunds

Our products are digital content delivered immediately, and personalised products are made to your own details. For these reasons all sales are final and we do not offer refunds for a change of mind. At checkout you confirm that you want immediate access to your download.

This clause does not exclude or limit any rights you have under the law of the country where you live that cannot be excluded, including the consumer guarantees under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993 and Canadian provincial consumer protection laws. If your file is faulty, incomplete, not as described or not delivered, email us at info@traditionalitalianrecipes.food. We will send you a working or corrected copy, or a refund where the law entitles you to one.

Consumers in the European Union normally have 14 days to withdraw from an online purchase. By ticking the checkbox at checkout, you ask for immediate access to the digital content and acknowledge that you lose your right of withdrawal once the download is available, as permitted by Article 16(m) of Directive 2011/83/EU and Article 59(1)(o) of the Italian Consumer Code (Legislative Decree 206/2005). Personalised products are also made to your specifications (Article 59(1)(c)). Any refund we owe is made to your original payment method within 14 days.

8. Licence and copyright

All content, including recipes, questions, text, pictures, layout and design, is protected by copyright and owned by or licensed to Roberto Monti. When you buy a product, we give you a personal, non-exclusive, non-transferable licence to use it for your own non-commercial purposes. You may keep it on your own devices and print it for yourself, your family and your own gifts, including extra copies of a completed journal for family members, printed labels, tags and recipe cards that go with food you give away, and the invitations, rules, sign-up sheets and cards for a cookie swap you host.

You may not resell, publish, upload or distribute the files or any part of them, or use them commercially, without our written permission.

9. Recipes, allergies and food safety

The recipes are for home baking. You are responsible for checking ingredients for allergies and dietary needs, for handling and cooking food safely, and for adjusting recipes to your own health, equipment and circumstances. If you have a medical condition or food allergy, please consult a professional.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for any loss arising from how you prepare or eat food made from our recipes. Our total liability for any claim relating to a product is limited to the price you paid for it. Nothing in these Terms excludes or limits liability that cannot be excluded by law, or your mandatory statutory consumer rights.

11. Order problems and support

If something goes wrong with an order, such as a missing email, a payment taken twice, or a file that will not open, write to info@traditionalitalianrecipes.food with your name, the email used at checkout and the order date. We aim to reply within two business days.

12. Your personal data

We handle your data as described in our Privacy Policy and Cookie Policy.

13. Governing law and disputes

These Terms are governed by the law of Italy. If you are a consumer, this does not remove the mandatory consumer protection rules of the country where you live, and you may bring a claim in the courts of your country of residence where the law allows. We would prefer to solve any problem directly, so please contact us first.

14. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.

15. Contact

Questions about an order or these Terms? Write to info@traditionalitalianrecipes.food.

Roberto Monti, sole trader, Italy · VAT no. IT04215771207 · info@traditionalitalianrecipes.food